Shipping policy – BrainBit
Notice for EU customers: Starting July 1, 2026, imported orders valued at €150 or less may be subject to a €3 customs duty per HS code, in addition to VAT and any local handling fees.

Shipping policy

You are solely responsible for the costs and risks of damage associated with returning goods to us.

We are not responsible for items that are damaged or lost during return shipping. Therefore, we recommend choosing a secure and traceable email service. We cannot issue a return without actually receiving the item or proof of return shipping received.